Frequently Asked Questions
Orders & Delivery / Self-Collection FAQ
We are located at Funan Mall, Level 4. If you have any trouble finding us, here are some directions for you:
1) Take Lobby A lift to the 4th floor. Our store will right in front as you exit the lift.
2) If you are arriving from Lobby B, our store is just across as you exit the lift and by Tanuki Raw cafe.
We represent brands from all over the world - France, Japan, Spain, Copenhagen and many others. Aside from working with our in-store brands, we have a host of other authorised partnership deals with brands from all over the world as well. We are also able to cater for projects requiring custom and bespoke furniture, with our facilities in China, Malaysia and Indonesia.
Please email us at email@example.com for more information.
Fantastic! If you have an enquiry about any of our product(s), add the product(s) that you are interested into your enquiry cart and submit. Our Product Specialist will be in touch with you within 24-48 hours. Alternatively, you may also contact us at 6336 6046 for more information.
All online items regardless regular, sale & marked down items are final. In the unlikely event that there is a product or manufacturing defect observed upon self-collection, no exchanges, returns & refunds are allowed.
An email confirmation of your online order will be sent to your email address once payment has been confirmed. Once your order has been confirmed, please allow 3-5 working days for our team to have it ready for you to pick-up in-store. You will be notified again when your order is ready for self-collection.
Our online store currently only offers self-collection services only. However in the event that you require our delivery service, kindly continue to proceed under "Self-Collection" and include a note at checkout. Our fufillment team will be in touch with you within 2-3 working days to confirm a delivery slot with you. A delivery fee of $85 will be applied for all orders below $2,140 and this fee is to be paid prior to confirmation of delivery.
If you are wish to self-arrange a courier for your online order, please give us a 2-3 days advance notice by dropping us an email at firstname.lastname@example.org.
If your online order contains larger bulky items such as furniture etc. and requires delivery, our fulfillment team will reach out to you within 2-3 working days to check in on how we can get your purchase to you. Do continue to checkout as "Self Collection" and include a delivery note at checkout. A delivery fee of $85 will be applied for all orders below $2,140 and this fee is to be paid prior to confirmation of delivery.